800.350.8061

Director of Operations

Biloxi, MS
Full-time
Salary: $80,000.00 to $90,000.00 /year


Director of Operations

Reports To: Vice President of Operations for DLP Property Management

Company: DLP Property Management

Location: Baton Rouge, New Orleans, Gulfport, Jackson, Mobile. Biloxi

Compensation: $80,000 – $90,000 Annually

Benefits:Health, Dental & Vision Insurance, 401(k) with company matching, Voluntary Insurance; 3 weeks Paid Time Off, Holidays, Learning/Educational Incentives, Wellness Program, Flexible Work Schedule & Company Events.

At Dream Live Prosper,we specialize in the single and multi-family real estate sectors of brokerage, fund management, asset management, construction and private lending. We are looking for ROCKSTARS to join our rapidly growing firm.

DLP Property Management: Are you looking for the perfect opportunity to join a growing company with ambitious goals and a multitude of leadership opportunities? If so, DLP Property Management may be the right fit for you. Currently in the midst of an acquisition boom that has seen our size triple in just 18 months DLP Property Management is now hiring for multiple exciting positions from onsite maintenance to senior management.

Our Purposeis Living our Dream to create prosperity through innovative real estate solutions.

We are looking for ROCKSTARSto join our collaborative team. Are you driven to greatness? If so, read on about why we may be a perfect match! If you feel you have the drive; knowledge, skills, and experience to truly be successful in this role, we want to hear from you today!

Summary: DLP is looking for a Director of Operations to lead a portfolio of communities and support our explosive growth in a senior role. The right candidate will find success by focusing on employee development, implementing fiscally responsible property management practices, and embracing our strong company culture. You will need to be organized with excellent leadership, communication, and problem solving skills. This position requires a strong background in Property Management with five to ten years experience, preferably in positions with progressively increasing responsibility. If you are ready to advance your career and join a fast growing yet family oriented company this may be the opportunity for you.

What you have already accomplished:

  • Must represent & promote our core values
  • A track record of consistently Executing.
  • Strong project management skills
  • Ability to travel regionally including overnight
  • Excellent employee development skills & Leadership ability
  • Experience supervising teams in multiple locations preferred
  • Extensive experience managing budgets
  • Strong background in Real Estate Asset/Property Management
  • 2+ years regional manager experience required
  • Solid analytical and negotiating skills
  • Process Development experience
  • Multi-family experience is required
  • Appfolio experience is a plus

What you are great at:

  • Role will report directly to the Vice President of Property Management.
  • Responsible for the overall performance of all assets within the Gulf Coast Portfolio currently consisting of 9 assets totaling over 2,000 units in the states of Alabama, Mississippi, and Louisiana
  • Attend company/industry events
  • Read all required books/articles as assigned by DLP
  • Maintain excellent property performance by meeting effective occupancy, NOI and customer satisfaction goals as assigned by VPs of PM
  • Attend all required meetings and work proactively to provide solutions to improve the performance of the management company
  • Manage the assets in your portfolio to a predefined asset strategy working with the Asset Management Team, VP of Property Management, and Executive Team to ensure that asset performance meets the investment objectives of the company. This will include preparing assets for disposition, refinance, or third-party management.
  • Responsibility of the overall performance of the portfolio will consist of the following function areas:

Performance, Financial Management & Compliance:

  • Budgets: Work with senior management and owners to complete operating budgets, forecasts, and proformas as assigned.
  • KPI Management: Manage daily, weekly, monthly KPI or key performance indicator reporting in an effort to monitor and drive performance for revenue, occupancy, leasing, renewals, rental rates, rent collections, expense control and production of rent ready apartments.
  • Revenue: Work with VP of Leasing and Revenue Management in an effort to maximize revenue by focusing on and managing timely product delivery, driving rental rates, and minimizing bad debt ensuring that you meet or exceed revenue budget expectations.
  • Expense: Responsible for all sites managing operating expenses ensuring compliance with budgeted operating and capital spend.

Team Member Engagement & Development:

  • Team building: Oversee the recruitment, hiring, onboarding, and training of property managers, assistant property managers, leasing agents, and maintenance team for assigned properties.
  • Training: Train, mentor, and coach your teams to ensure that they deliver their personal best every day. Maximize property performance and deliver superior customer service to their customers and prospects.
  • Leadership development: Focus on developing and inspiring your team to be a model of leadership for all of DLP, operations, and your local market place. Develop your teams in creating subject matter experts that are capable of leading and training others in the areas of sales, systems management, customer service, apartment turnover, and other site operations fundamentals.
  • Team Member Succession and Development: Utilize the DLP Leadership Toolbox to develop personal development plans for all team members that allow for growth both within their current roles and eventually in elevated positions where applicable.

Customer Service:

  • Develop strategic customer service initiatives that create value for your customers which results in customer loyalty. Strong customer service programs will drive rental rates and high renewal percentages. This, in turn, drives revenue and reduces turnover cost.
  • Create site-specific customer service strategies that empower and motivate your staff to deliver truly WOW experience.

Leasing & Marketing:

  • Marketing Path: Manage, coach, teach, and drive marketing path fundamentals to ensure your properties comply with DLP marketing path standards. The goal is to be the best operator in our markets so the marketing path is a fundamental building block in our efforts to be the best.
  • Sales driver: Manage the sales applicant pipeline so that your sites are attracting and closing on qualified traffic while reducing vacancy loss.
  • Marketing and advertising: Work with your staff to develop strategic marketing plans in collaboration with VP of Leasing & Revenue Management to ensure your properties meet exceed occupancy and revenue budget expectations.
  • Train, coach, and counsel leasing staff on proper leasing strategies, tactics, and procedures. Evaluate leasing performance of all team members and take corrective action where necessary to ensure all sites meet their leasing targets

What you will achieve in this role:

  • Achieve and Maintain 94% Economic Occupancy Across the Portfolio
  • Maintain 0-30 day delinquency below 2.0%.
  • Maintain +30 day delinquency of below .25%
  • Ensure that 100% of past resident delinquency is in collections
  • Achieve and Maintain a 3 day apartment turnover standard
  • Manage all assets to budget ensuring zero negative variance in above the line expenses
  • Achieve rent growth of at least 5% annually at each asset unless otherwise outlined by approved property budgets.
  • Achieve operational savings of 5% across your portfolio in 2019 as compared to 2018
  • Maintain 95% RPRS (Right People Right Seats) in your portfolio
  • Reach 85% resident online payment participation
  • Attend and contribute productive solutions at all Property Management meetings
  • Live up to DLP’s Core Values:*
  • Driven4Greatness*
  • Leadership
  • P*erseverance and Passion for Long-Term Goals: GRIT*
  • Enthusiastically Delivering WOW
  • Living Fully
  • Innovative Solution Focus
  • Twenty Mile March
  • Execution & Excellence

Who you will work with :

  • 300+ Employees ready to help with any project
  • 40+ Experienced and dedicated property managers nationally
  • Incredible Dedicated Executive Team
  • 3+ Other energetic regional managers

What you’re motivated by:

  • A fast pace. We’ve grown 700% in past three years; We hired 50+ ROCKSTAR Employees in the last quarter.
  • Visionary, smart, thoughtful CEOs. Ours is the kind of leader you read about and hope to work with and learn from.
  • An executive leadership team who trust one another, communicate effectively and is committed to helping team members grow personally and professionally.
  • Achievement:
  • We’ve been rated the # 1 RE Team in PA and NJ for 5 straight years
  • One of the 5000 Fastest growing companies in the US by Inc.com for 6 straight years & counting including #840 Fastest Growing Private Company in 2016
  • Top workplaces award winner by our employees for 3 straight years including #1in 2015! * Live the DLP Core Values:
  • Driven Greatness
  • Leadership
  • P*erseverance and Passion for Long-Term Goals: GRIT*
  • Enthusiastically Delivering WOW
  • Living Fully
  • Innovative Solution Focus
  • Twenty Mile March
  • Execution & Excellence

Please follow the link below for more information on DLP!

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